Privacy Policy
Last updated: 1 July 2024
This Privacy Policy describes how Alutvrek ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform at ryjulya.com (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register an account, complete a profile, participate in quizzes or assessments, contact our support team, or otherwise interact with the Service. This may include:
- Full name and display name
- Email address
- Password (stored in encrypted form)
- Profile details such as educational background or learning preferences
- Communications you send to us, including support requests and feedback
1.2 Information Collected Automatically
When you use the Service, certain technical information is collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, features used, and time spent on the platform
- Referring URLs and navigation paths
- Device identifiers and session tokens
- Quiz responses, scores, and performance data
1.3 Cookies and Similar Technologies
We use cookies, local storage, and similar tracking technologies to maintain sessions, remember preferences, and analyse usage patterns. You may control cookie behaviour through your browser settings, though disabling certain cookies may affect the functionality of the Service.
1.4 Information from Third Parties
If you choose to register or log in using a third-party authentication provider (such as a social login service), we may receive basic profile information from that provider in accordance with their privacy policies and your permissions.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and authenticate your identity
- To deliver, personalise, and improve the Service and its content
- To track learning progress and provide performance feedback
- To respond to your enquiries and provide customer support
- To send transactional communications such as account confirmations and password resets
- To send service-related announcements and, where permitted, promotional communications
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To analyse aggregate usage trends and improve platform performance
- To comply with applicable legal obligations
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract performance: processing necessary to provide the Service you have requested
- Legitimate interests: improving the platform, preventing abuse, and ensuring security
- Consent: where you have explicitly agreed, such as for optional marketing communications
- Legal obligation: where we are required to process data to comply with applicable law
4. Sharing of Information
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating the Service, including hosting providers, analytics services, payment processors, and email delivery platforms. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
4.2 Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal processes, or to protect the rights, property, or safety of Alutvrek, our users, or the public.
4.4 Aggregate and Anonymised Data
We may share aggregated or anonymised data that cannot reasonably be used to identify you with partners, researchers, or the public for educational or analytical purposes.
4.5 No Sale of Personal Data
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations. When data is no longer required for these purposes, we delete or anonymise it in a secure manner.
You may request deletion of your account and associated data at any time by contacting us at support@ryjulya.com. Certain data may be retained for a limited period thereafter where required by law or for legitimate operational purposes.
6. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request erasure of your personal data under certain circumstances
- Restriction: request that we limit the processing of your data
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interests
- Withdrawal of consent: withdraw consent at any time where processing is consent-based
To exercise any of these rights, please contact us at support@ryjulya.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. International Data Transfers
Alutvrek operates globally and your information may be transferred to and processed in countries other than the country in which you reside. Where such transfers occur, we take steps to ensure that your data receives an adequate level of protection in accordance with this Privacy Policy and applicable data protection law.
9. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@ryjulya.com and we will take prompt steps to delete it.
For users between the ages of 13 and 18, we encourage parental or guardian oversight of account use.
10. Third-Party Links and Services
The Service may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any external services you access through or alongside our platform. We are not responsible for the privacy practices of third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.
Your continued use of the Service after any changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Contact Method | Details |
|---|---|
| support@ryjulya.com | |
| Phone | +353 1 716 3000 |
| Post | Alutvrek, New Clock House, Cork, P51 C820, Ireland |
| Website | www.ryjulya.com |